Returns & Exchanges
RETURNS
*Items purchased on www.camilas.com can be returned as long as they have not been used, are in perfect condition and are handled within the stipulated timeframe. Camila's reserves the right not to accept returns that do not meet the above conditions.
Return to your home:
It's very easy. Access our Returns Portal and follow the instructions to request the collection of the product to be returned. Once we have received the items to be returned and the return has been approved, you will receive the amount of the returned items in the same form of payment with which you made the purchase. If more than 10 days have passed since you delivered the product to the carrier and you have not received the refund, please contact us via our contact form, by sending an email to shop.online@camilas.com or by calling free on 900 105 291. Remember that the refund will be made on the total price of the products to be returned, excluding the shipping costs of your order.
Return in the CAMILA'S shop:
All you have to do is present the barcode of the purchase in the shop, which you will find in the confirmation email of your purchase - either printed or on any mobile device - and hand in the product to be returned.
The in-store refund is made immediately if the payment was made with a physical card. You must present the card that has the same holder as the order to be returned.
For all other payment methods - electronic or virtual cards, PayPal, Sequra and Bizum - the refund is made within a minimum of 3 and a maximum of 7 working days from the delivery of the items to be returned to the shop. The refund will be made on the total price of the products to be returned, excluding the shipping costs of your order.
• What is the maximum time limit for a refund?
The deadline for a return is 30 days from the date of dispatch of the purchase confirmation email.
• Do I have to pay for my home delivery?
Returns to your home address incur a fee. For Spain and Portugal, the fee is €3.95. For France, Germany, and Italy, the fee is €6.90. The return shipping costs will be deducted from the total refund amount.
Shipping costs incurred for the delivery of orders are non-refundable. The refund will be made on the total price of the products to be returned, excluding the shipping costs of your order.
• What do I have to do if the amount of my refund is incorrect?
Contact us through our contact form, by sending an email to shop.online@camilas.com or by calling free on 900 105 291, we will solve your problem as soon as possible.
EXCHANGES
Camila's reserves the right not to accept changes that do not comply with the above premises.
• ¿How can I exchange my items at home?
If you would like to exchange an item at home, you will need to request a return from our Returns Portal and make a new purchase online.
• Direct exchanges only in our physical store:
Items purchased at www.camilas.com can be exchanged on the spot exclusively at our physical shop located at Rambla Catalunya, 86 - Barcelona. Exchanges will be accepted as long as the products have not been used, are in perfect condition, within the stipulated deadlines and with the corresponding pdf purchase confirmation received when placing the order.
• What is the deadline for making a change?
The deadline for a return is 30 days from the date of dispatch of the purchase confirmation email.
