Shipping
• Where can I receive my order?
1. You can send your order to our Camila's Barcelona shop, located at Rambla Catalunya, 86. Select shop delivery when placing your order.
• Can the country of delivery be different from the country of purchase?
The country of delivery must always match the country of purchase.
• How long will it take for my order to arrive?
• Do the shipping conditions always remain the same?
• How much shipping costs do I have to pay?
• How is a home delivery order handled?
• How is in-store delivery handled?
1. You can send your order to our Camila's Barcelona shop, located at Rambla Catalunya, 86. Select shop delivery when placing your order.
2. Or you can receive it at the address you indicate (a home address, your work...). Although it can never be in a post office box. You can receive an order in mainland Spain, Balearic Islands, mainland Portugal and France. We do not deliver to the Canary Islands, Gibraltar, Ceuta and Melilla or the Azores.
• Can the country of delivery be different from the country of purchase?
The country of delivery must always match the country of purchase.
• How long will it take for my order to arrive?
Delivery times may vary depending on the shipment, usually 3 working days.
*Under special conditions, such as sales and promotions, campaigns such as Black Friday... delivery times may be extended.
**Deliveries to the Balearic Islands have longer delivery times.
*** Saturdays, Sundays, national holidays and local holidays are not considered working days.
**** Holidays 2025 that may affect delivery times: 6 January (Epiphany), 29 march (Easter Friday), 1 April (Easter Monday), 24 June (Sant Joan), 15 August (Assumption), 11 september (catalonia's national day), 12 October (bank holidays), 1 November (All Saints Day), 6 December (Constitution Day), 8 December (Immaculate Conception), 25 December (christmas), 26 December (Sant Esteve). And the rest of the regional and local holidays that may affect the delivery addresses.
**Deliveries to the Balearic Islands have longer delivery times.
*** Saturdays, Sundays, national holidays and local holidays are not considered working days.
**** Holidays 2025 that may affect delivery times: 6 January (Epiphany), 29 march (Easter Friday), 1 April (Easter Monday), 24 June (Sant Joan), 15 August (Assumption), 11 september (catalonia's national day), 12 October (bank holidays), 1 November (All Saints Day), 6 December (Constitution Day), 8 December (Immaculate Conception), 25 December (christmas), 26 December (Sant Esteve). And the rest of the regional and local holidays that may affect the delivery addresses.
• Do the shipping conditions always remain the same?
During sales periods, during specific promotions (such as Black Friday for example) and for orders with more than one product included, delivery times may be extended for logistical reasons.
• How much shipping costs do I have to pay?
Home delivery in mainland Spain and Portugal:
- Orders over 59€ - Free shipping.
- Orders under 59€ euros - 3.95€ euros shipping costs.
For deliveries to:
- Balearic Islands - 9€.
- France - 8.95€.
Deliveries to the shop are free of shipping costs.
• How is a home delivery order handled?
Once delivered to the carrier, you will receive an email with a tracking link where you will find all the available information about the package.
• Can I track the status of my order at home?
Once delivered to the carrier, you will receive an email with a tracking link where you will find all the available information about the package.
• How is in-store delivery handled?
If you have chosen in-store delivery, you will receive an email when you can collect your order in full. Remember that it will be necessary to present the barcode of the purchase - either printed or by showing it on any mobile device. You will find this code in the PDF attached to the order confirmation email.
You will be given 30 calendar days from receipt of the collection confirmation email to collect your order. If this does not happen, even if we have tried to contact you on one or more occasions, we will proceed directly to the payment of the amount and withdrawal of the order.
