How to buy?
• Do I need to register and open a Camila's account to buy?
It is not necessary, but it is highly recommended. You can register by creating an account or you can make a purchase as a guest. It's up to you. You should know that if you don't register you won't have access to your order history, you won't be able to choose to the express cancellation 60 minutes after your purchase, nor the other advantages that having an account offers.
• How do I add an item to my basket?
Once you have chosen the article, the colour and the size you must click on the Buy button for the article to become part of the order.
• Can I remove items from my shopping basket?
Yes, as long as you have not yet processed the order. You can remove unwanted items from the basket. Once you have placed and paid for your order, you will not be able to remove any items.
• How can I be sure that I have made the right purchase?
Once you have placed your order, you will receive a confirmation email with a summary of your order and an attached PDF with all the details of your purchase.
Remember to also check your spam or junk mail folder to see if our communications have been forwarded there. If you do not receive it, please contact us via our contact form, by sending an email to shop.online@camilas.com or by calling free on 900 105 291.
• Can I remove an item from my order?
No. Once the order has been processed and paid for, you will not be able to remove any specific item.
• Can I cancel an ongoing order?
Yes, but only if you have made the purchase with a registered account (guest purchases do not have this option). And only within 60 minutes immediately after the purchase.
In your account, in the Orders section, the Cancel Order option will appear while it is active. Once the 60 minutes have elapsed, this option will disappear and no cancellation will be possible.
• Can I see the history of my orders?
Yes, but only if you have a registered account. Inside your account you will find the section Orders, there you can consult them. Never if you have made purchases as a guest.
• What do I have to do if I receive a faulty or incorrect item?
Camila's only sells items in perfect condition and they are checked before being shipped, but if exceptionally you receive an item with a defect, production defect or error please contact us through our contact form, by sending an email to shop.online@camilas.com or by calling free on 930 262 314.
